service

KUER, make the world cleaning with you together

Homeservice
service

Service Process

  • Pre-service

    We will help you confirm the model of our machine according to your offered information.
    You are very welcome to see our machine how to work in the factory before you place an order with us.

  • After sales

    Installation Service We will provide English training videos and user manuals for machine installation, operation, maintenance and troubleshooting, as well as technical guidance via e-mail, phone or wechat when you encounter installation, use or adjustment problems. If necessary, we can send technicians to customer's factory for installation and pre-running of the machine. (Customers need to pay the relevant fees)
    Training Service Professional guidance and training to ensure the normal operation. Our technician is available to your factory and offer training of how to use our machines. As well, you may send your technician to our company to learn how to operate machines.

Customization process

  • INQUIRY & ORDER

    Quantity, cleaning area, usage scenarios, quotation based on demand.

  • Audit

    Reception,browse the production line.

  • signing the contract

    Services, terms, delivery time.

  • DELIVERY

    Order production, inspection, return customer confirmation, delivery.

oem/odm advantages

  • design team

    Professional design team, rapid output of design drafts.

  • R & D team

    Professional R&D team, developing products that satisfy customers.

  • After-sales service team

    Professional after-sales service team, providing one-on-one product operation training and maintenance guidance.

  • Fast delivery

    KUER has a complete production and delivery management system with fast production and fast delivery.

oem/odm process

  • 1.Product requirements confirmation

    Communicate with customers to understand their needs and requirements, including product functions, specifications, performance, etc.

  • 2.Design and development

    According to the needs and requirements of customers, design and develop floor washing machine products that meet their requirements. This includes appearance design, circuit design, structural design, etc.

  • 3.Sample production and confirmation

    According to the designed and developed products, samples are produced and provided to customers for confirmation. Customers can test and evaluate samples to ensure the product meets their requirements.

  • 4.Price negotiation and contract signing

    After sample confirmation, conduct price negotiation with the customer and finally reach an agreement. After that, sign the OEM/ODM contract to clarify the rights, responsibilities and cooperation details of both parties.

  • 5.Production and quality inspection

    According to the signed contract, mass production of floor washing machines will be carried out. During the production process, quality inspection and quality control are carried out to ensure that the quality of the products meets the standards.

  • 6.Packaging and delivery

    After completing the production of the floor washing machine, package the product and arrange delivery to the customer. Packaging is usually customized according to customer's requirements.

  • 7.After-sales service

    Provide after-sales service for floor washing machines, including product installation guidance, maintenance, technical support and other services. Ensure that customers can receive timely support and assistance during use.

customer case&SOLUTIONS

As the global population ages, it is more difficult for enterprises to find cleaners. And due to the complexity of management and high labor costs, more and more companies start to use cleaning equipment instead of traditional manual cleaning.

FAQ